How Good Communication Skills Can Improve Your Dental Practice Experience

Denise Williams-Jones, RDA is a Customer Service Consultant, Speaker, Founder, and Owner of Next Level to Success. She started in the dental field in 1995, working in some of the top dental offices in Southern California, with roles including chairside assistant, inventory and supply manager, team trainer, scheduling coordinator, financial coordinator, marketing liaison, community outreach, and front office lead. Denise is currently a consultant for the American Dental Association as part of the Dental Team Hub Advisory Group for Practice Management. She is a Crown Council member and has designed continuing education courses for the American Dental Association. Denise is both a member of and ambassador for the Speaking Consulting Network. She graduated from the Scheduling Institute and ToPs Institute, two highly respected dental practice management training programs. She holds several certifications in Phone Training, Maximizing Patient Flow, Treatment Case Acceptance, and Delivering Exceptional Customer Service. Denise believes results happen when training starts with an organized yet friendly environment and has a track record of noticeable performance growth with the practices she has worked with. Her program is designed to help dental offices improve relationships with their fellow team members and with their patients all while raising their bottom line. Over 28 years of real-life experience have taken many practices to the Next Level of Success.