Petri Oeschger / E+
Increase Revenue in Your Dental Office Starting at the Front Desk
On today’s episode of The Art of Dental Finance and Management podcast, Art meets with Alex and Heather Nottingham, founders of All-Star Dental Academy. Alex and Heather discuss strategic ways dentists can increase case acceptance in their practice by training the front office staff on verbal skills when answering phones and scheduling.
Front office tactics they discuss include:
- Taking a relationship approach versus a sales approach in initial conversations
- Importance of the initial conversation with a potential new patient
- Training staff how to relate and respond to different types of patients
- How to overcome objections
- How to build the relationship
- When to ask for the appointment
Reach out to Art if you have any questions regarding dental finance and management for your dental practice.