Creating a Safe Work Environment, Enhancing Patient Communication and Choosing the Right Leadership Style
One key trait that separates great dentists from good dentists is communication. In this episode of “The Art of Dental Finance and Management,” Art is joined by Jonathan Bonanno, an Industrial Organizational Psychologist who helps dentists communicate effectively with patients and provide a positive work environment for their employees. Art and Jonathan discuss the steps dentists can take to improve team cohesiveness and efficiency and identify common missteps — like why calling your team a “family” might do more harm than good. Jonathan also explains how to create and promote a positive team culture and why it is important to recognize achievements.
Finally, Jonathan describes the pros and cons of several different leadership styles and explains which may be most effective in the dental setting.
